Our Commitment

Your satisfaction is important to us. We stand behind the quality of our 100% natural and organic products. If something isn't right with your order, we're here to help make it right.

Damaged or Wrong Product

If you receive a damaged product or the wrong item, contact us within 48 hours of delivery. Send us photos via WhatsApp at +212 607 05 90 39 or email contact@lavenirbionaturel.com. We'll send you a replacement immediately or issue a full refund. It's that simple.

Unopened Products

Changed your mind? You can return unopened products in their original sealed packaging within 7 days of delivery. We'll provide store credit for future purchases. Please note: return shipping costs are your responsibility unless the product is defective.

Used or Opened Products

For hygiene and safety reasons, we cannot accept returns of opened or used cosmetic products. This is standard practice for all cosmetics brands to protect customer health. We hope you understand.

How to Request a Refund

Contact us via WhatsApp at +212 607 05 90 39 or email contact@lavenirbionaturel.com with your order details and photos if needed. We'll respond within 24 hours and guide you through the process. Most refunds are processed within 5-7 business days after we receive your return.

Questions?

Not sure if your situation qualifies for a refund? Just ask! Contact us at contact@lavenirbionaturel.com or WhatsApp +212 607 05 90 39. We're friendly and here to help. We respond to all messages within 48 hours.